Further to the previous article… and making really good points. (Also? Just this weekend I was thinking about the Tylenol scare, and how mind-boggling it seems now that OTC meds were ever sold without tamper-resistant plastic shrink-wrap or seals. Doesn’t it just seem bizarre?)
“The damage done to organizations in crises isn’t the crisis itself—it’s how you handle the crisis,” Scott Galloway, author of the new book The Four: The Hidden D.N.A. of Amazon, Apple, Facebook, and Google, told me this week on the latest episode of the Inside the Hive podcast.